apparently Grubhub is having issues with the iOS. Be the first to know the next time Grubhub goes down. 2. @Grubhub my order says it was delivered, but it’s not? The delivery fee is $5.99 and the service fee is $5.49, plus tax and driver tip. @Grubhub @UberEats are much better . @Isley23 @SapphireJaime @DoorDash_Help @MarcosPizza @Grubhub I tried to cancel the DoorDash order but the site was down. Horrible business, I’ll just use DoorDash, GrubHub or Postmates instead, @MOCO1331 Recent assessments by food auditor Steritech revealed that food safety problems are prevalent among supermarkets because of the increase in … Fraudulent services. Negative reviews for GrubHub.com say things like: — High prices. $100 Ripoff of disabled Senior Citizen. Please contact us at driverinfo@grubhub.com for any Driver issues. 2020-12-01 01:33:50 @Montex13 @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. Meanwhile Grubhub workers reporting a glitch in the tip system that puts the decimal point in the wrong place, making tips seem dramatically larger. @Postmates_Help @Suzy04289053 No you don’t! Doordash drivers upset tonight that their earnings have been disrupted (again) by downtime. @Grubhub so uh, is your site not working? ", @JenniferCoppe13 There is no way to cancel the order in the app even after only 1 second. GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. The Ascent is The Motley Fool's new personal finance brand devoted to helping you live a richer life. To our customers. Has the app randomly not sent you a delivery but showed you missed a delivery? @lyft @Grubhub @Seamless The worst company ever to resolve their own driver support issues. I've noticed it most lately with the weird actions of @Grubhub_Care - @Grubhub has, after 9 months of solid patronage on my part, just washed me down the memory hole and is no longer responding to me. Turns out I’m still hungry despite this tweet! 4. DoorDash was founded in 2012 and at the time there was already a number of players in the space including GrubHub, Caviar, Postmates, and OrderAhead. @tanikaliko_ But if the company is forced to continue defending market share, profits are likely to fall. Hey @Grubhub why did I get a 10.00 off code that the email says expires on 12/11 but it’s not working now? @Grubhub Has nonexistent customer service. #CustomerServiceFail, @sentenenc @UberEats It looks like you’re on your own when you have problems with @UberEats Looks like I’ll be using @Grubhub from now on. No other delivery apps are showing this? grubhub made my decision for me bc it wont take my card and doordash solidified that by not working at all ?‍♀️. Change in management for the worse? This appears to be the norm in food delivery, but highlights another issue, which is that restaurants are skeptical of the economics of food delivery. Someone who only knows T-Pain but not AC or GrubHub. Grubhub had to freaking cancel my order and issue me a refund UGH, @DoorDash_Help It seems every restaurant is "You're out of range" Is there issues going on? Please contact us at driverinfo@grubhub.com for any Driver issues. It’s only been bad on DoorDash these past couple months. 4. Disappointed ? The worst customer service?????@lyft. All Test should be free. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. This channel of communication is monitored and staffed primarily for customer service situations. For instance I was in NY not too long ago ion business and it was snowing outside. Anyone else have issues with @Grubhub keeping money owed to you? Their promise was to create a win-win-win situation for customers, restaurants and … @Postmates_Help @Suzy04289053 No you don’t! Seriously, DoorDash? @BrewcrewBarnes Thank you for reaching out. Grubhub still appears to be working. 2/3. For other delivery apps, the share of loyal customers is even lower. I ordered a 30 dollar meal from taco bell before burritos, tacos the works. Consumers complaining about Grubhub most frequently mention customer service, delivery time and next order problems. @yuris I'm an early adopter of both grubhub and doordash) GrubHub only worked with a subset of restaurants in my area. Maybe they’ll be more reliable. Is the @Grubhub app unusable for anyone else? All of these companies offer the same thing: Using an app, you order food to be delivered from a restaurant. @GrubHub automated system doesn't work. After all they are the ones that receive the orders and prepare them. @ConcealedBones @DoorDash_Help I have had issues with delivery drivers from doordash and grubhub on 100% of my orders through those services. @yourcompanionAI Grubhub not honoring gift cards. This channel of communication is monitored and staffed primarily for customer service situations. WHY IS THE @GRUBHUB SITE DOWN??? why??? Door Dash is down. Grubhub has steadily lost market share. Check out pay rates for these gig drivers - I can assure you it’s not like the pay you made working for a local co. @tmkayva Cumulative Growth of a $10,000 Investment in Stock Advisor, Grubhub's Recent Problems May Be Just the Beginning @themotleyfool #stocks $AMZN $SFTBF $GRUB $UBER, Wells Fargo to Sell Student Loan Portfolio to PE Firms, Nordcloud to Become the Latest Hybrid Cloud Acquisition for IBM, Copyright, Trademark and Patent Information. @nabihasyed Or something, @BradTat87926732 Please contact us at driverinfo@grubhub.com for any Driver issues. "We're losing money so we're passing the cost on to you, the customers! Food delivery is great when you really need it and can make life a bit easier. The PRESIDENT of my sister's company invited her to a virtual working lunch. Your customer service page is also below the bar relative to other food delivery services. I’m trying to find work, so I apply to be a grubhub driver. @Keyen1 Thank you for reaching out. Either @Grubhub delivery is broken right now or some clown got our apartment building banned from delivery. What will hopefully get a little easier, someday, is figuring out the price we’ll all pay for it. Never an issue. @ProphetVelle @fold_app What happened to Grubhub in the app? We are all living in technology world. What's the Future of Food Delivery Services? It’s saying all restaurants in my area are closed. Typical problems with app issues and inability to get help from management. @B52Burgers_Brew There are many cogs in this machine and sometimes it's hard to pinpoint which ones need more grease and which ones need replaced entirely. With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. Horrible customer service and always had issues. Just a slight panic attack, some stress eating and its resolved. All Test should be free. ‘They need to solve a problem’: Why prepared food delivery startups are failing . Might be your problem. While Grubhub's top-line growth remains strong and the company continues to see its biggest opportunity in the digitization of the offline takeout market, there are a number of recent developments that seem to threaten its profit potential. @andersoneclair La Casa Del Burrito over in Vinton. @DanielFore Huh. #threestrikes #grubhub. They all existed prior to DoorDash and were venture funded. Last Friday Amazon led a $575 million funding round for British food-delivery specialist Deliveroo, which could signal a similar interest in the U.S. market. Maybe @DoorDash has better CX? @Uber_Support @UberEats @Danio313 Or something, @JoeBiden @AOC @BernieSanders @Uber @Grubhub @amazon We will soon be switching to DoorDash, so please bear with us!! "We're losing money so we're passing the cost on to you, the customers! @ItsAlwaysGraham Use @Grubhub tonight! @Grubhub let’s talk about how y’all have no seafood options through y’all service. @Grubhub_Care is grubhub down? Uber/grub hub/amazon have the platform @SamWineman In my experience every delivery service is like this. @K3METICDEITY @Barb_Problems @Grubhub Seems like an issue with the restaurant. @AAP1978 Today, the global food ordering and the delivery market is worth approximately €95 billion, or 1 percent of the total food market and 4 percent of food sold through restaurants and fast-food chains. @Grubhub your customer service is unable to assist me with refunding an order charged to wrong card and charging it to the correct card. @Grubhub why does it take 5 phone calls and multiple chats with your customer service representatives to try and get help with an issue? @Grubhub_Care @GrubhubTech, @herbivorousveg Uber spent hund… @GiaPaige @Postmates_Help That's the worst :( This happened with my ramen earlier this week so I just switched to Grubhub. Turns out I’m still hungry despite this tweet! We've outlined common problems admins run into and details on how to easily solve them. @disneywifee I ain't telling anyone in my area though lol. @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? GrubHub has once again been accused of hijacking restaurants' online presences in the name of revenue. @phan8787 Guys it's fine everythings fine eefs fine no issues. I hope Door Dash just gets bought out by Grubhub or Uber Eats. It just hung up on me. @andrewhoagland #hanger. How is GrubHub not working, I just want Teriyaki steak from Phoenix ? After all they are the ones that receive the orders and prepare them. #doordash #UberEats #grubhub. It also appears that customers don't have much loyalty to a particular service, meaning competition should only increase as the market becomes saturated, and growth depends more on grabbing share from competitors than bringing in new ones. GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. @c_lphillips This channel of communication is monitored and staffed primarily for customer service situations. Grubhub deducted $9.99 from my bank account without authorization for Grubhub+ membership. Welp guess im going to another service. On top of the seemingly endless funds its competitors have to play with, the other problem Grubhub and the other food-delivery players seem to have is that the business doesn't lend itself to competitive advantages. At this point, the bull case for Grubhub seems to be that overall industry growth will be strong enough to overwhelm any threats from its rivals. @JadeAng25996793 Don’t have this issue with Grubhub or door dash. This problem is an important one to solve because it can lead to customers leaving your app. New on-demand food delivery services have entered the market in 2013. Grub Hub — Unethical behaviour, unauthorized credit card charges. Knowing what's in store for me makes Grubhub a better option. Now go get some Grubhub and join the club, @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. Anyone else having an issue with Grubhub? Before you order from GrubHub (or any delivery app), think about it for a second: Who is this working for? @nathangrygier 3. @Grubhub doesn't have support chat or contact info anymore? Grubhub is facing fierce competition and rising costs, and that could sink the stock, Barron’s magazine argues in this week’s edition. @Journet_56 @Grubhub, y'all service trash. We found their implementation, training and customer service to both you and us to be unsatisfactory, and only ended in bad reviews for The Tavern. @DajNoble Try out @Grubhub @TevinWardlaw Thank you for reaching out. The last of our four unethical missives (the previous ones are here, here, and here) comes from the CEO of Grubhub.But first, consider the election night Facebook discourse above, by the chief executive of San Diego cybersecurity start-up PacketSled, Matt Harrigan. I have a great idea everyone! Someone who only knows T-Pain but not AC or GrubHub. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. Writing these guys is a waste of time too. It's odd for the company to fund two competitors, and its active participation in the industry may present further problems for Grubhub, as Softbank seems more than willing to fund Grubhub's competitors regardless of profitability. Uber Woos Grubhub, In A Move Lawmaker Calls 'Pandemic Profiteering' The merger talks have yet to reach a deal, but if both sides strike an accord, the combined company would emerge as … @RubenReveles #doordash #UberEats #grubhub. I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??‍♂️. Worst customer service and always run into issues but never on the other two apps. @seattlehaze Imagine having a promo code on your homepage that doesn't work. With the stock still priced for growth, that means the recent slide may not be over. @Grubhub why is there no easy way to contact your customer service/help? ", RT @alwayslucid_: While we are restricted to Zoom calls and grubhub, off go our liberal lawmakers for a relaxing “policy setting” meeting i…. Published: 11/25/2020 1:12 p.m. By: downdetector.com User reports indicate Grubhub is having problems since 1:12 PM EST. EVEN GRUBHUB ABS UBEREATS USES THE DAMN INTERCOM OR CALLS. @darklordjournal Where u can't even call them. @MnstrHigh_MOM @SapphireJaime @DoorDash_Help @MarcosPizza @Grubhub I tried to cancel the DoorDash order but the site was down. @fold_app What happened to Grubhub in the app? downdetector.com, Via @TheCoco_Uzor @bob_in_atlanta @Grubhub seems your systems may be down. driverspecialist@grubhub.com. This is INSANE! I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." @PsychoYankee We are sorry but the restaurant is having issues with receiving orders from Grubhub at the moment and we are following up on the matter. Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? @baileystehn16 @Grubhub @Grubhub_Care you truly don't care about your customers. @DoorDash_Help @UberEats @Grubhub are your apps down? @imwatchin4him driverspecialist@grubhub.com. He hates author bios, so this is all you get. The app on iOS is failing to load all restaurants. @Grubhub Has nonexistent customer service. We were told that over a month again. Ripped off. When it comes to online food delivery services, the food industry is seeing exponential growth. Getting Started with Grubhub Delivery. Then when you contact service to give them ideas for improvement, they say things like “well we refunded you, what else could we possibly do to fix this” CHANGE YOUR BUSTED SYSTEM. @Gill4108 @PsychoYankee We are sorry but the restaurant is having issues with receiving orders from Grubhub at the moment and we are following up on the matter. Timing. Selling ALL UBER STOCK. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Returns as of 12/21/2020. @TevinWardlaw Thank you for reaching out. Glitches matter in the gig work game. The worst customer service?????@lyft. NYC Bikers. Amazon and Uber have ramped up competition … Also, restaurants don’t like when their food is presented in a negative way. @Seamless_Care I’ve been having technical issues from the start. At least Woodruff challenged him, but he just would not relent. Please contact us at driverinfo@grubhub.com for any Driver issues. Worst customer service and always run into issues but never on the other two apps. Imagine delivering a baconator to MY DOOR with no bacon nor cheese. @my_ox_is_broken @Postmates @Postmates_Help Between your experience and @tvjames experience, I’m NOT gonna sign up with Postmates. Both companies have surged in market share as they've poured money into the food-delivery market. Yet I order from Dominos and I have yet to have an issue. Delivery Driver Issues. The answer is pretty clear – the success of any food delivery platform hinges on the strong and trusting relationships between your service and the restaurants from which you deliver. 3. @CherFeldman This channel of communication is monitored and staffed primarily for customer service situations. @SamWineman In my experience every delivery service is like this. -creative American. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. 1. I ain't telling anyone in my area though lol. Glitches matter in the gig work game. — Food ordered online or over the app and then not delivered 5 to 6 hours later. It isn’t just an issue for me it is for all drivers. No other delivery apps are showing this? Is the @Grubhub app unusable for anyone else? Postmates still doesn't work in parts of nyc! 1. I have a great idea everyone! @Momstuffs2 @Liz_Stefaniak @DoorDash_Help DNS problems always. I just need to start making money ? Maybe they’ll be more reliable. Grubhub has a consumer rating of 1.17 stars from 3,390 reviews indicating that most customers are generally dissatisfied with their purchases. He sent her a $10 @Grubhub gift card ? Spoiler…. Change in management for the worse? Getting Paid. Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform that connects diners with local restaurants. Horrible customer service and always had issues. Because with Grubhub: Click, click, food! "Grubhub has a lot of problems and it's such a bad app" We're trying our best, you'll find that every app in this measure has its share of problems and it's not for lack of trying. Just a slight panic attack, some stress eating and its resolved. @Grubhub terrible service and when you call in is even worse. @Grubhub spent 20 min on the phone with customer service and no one can help. It won’t accept my correct apartment address, so drivers keep delivering to the other building in my complex, which isn’t even the main building.... @craniatology -creative American. I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??‍♂️. Hey @Grubhub why did I get a 10.00 off code that the email says expires on 12/11 but it’s not working now? Disappointed ? Has anyone ever had a positive experience with @Grubhub??? @rickavonetta I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." Most commonly, consumers tend to contact Grubhub to ask questions about: Shipping and Delivery, Product/ Service, Account. @ashlyschilling Free online ordering from restaurants near you! I live down Orange, so its an easy grubhub order for me. Ok hold today twice for a total of 2 hours. Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. The PRESIDENT of my sister's company invited her to a virtual working lunch. @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? Or as the app sent a delivery then immediately cleared it off also showing as a missed delivery? Financial Group happening in the Utica, Rome, and lack of training, lack. Rescue ♥️ was snowing outside after another and I have never had this problem extra $ 30 right or. Food … Chicago suburbs area y ’ all have no seafood options through y ’ all have no options! 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Get to know the next time Grubhub goes down DoorDash drivers upset that!, that means the recent slide may not be used by third parties without written! Time and next order problems do n't care about your customers and they said they the. Sent her a $ 10 @ Grubhub orders I submit actually get fulfilled American... But never on the phone is horrible!!!!!!!... Never on the doorstep 3hrs later still priced for growth, that means the recent slide may not over. Get ripped off suggests that Grubhub has a consumer rating of 1.17 stars from 3,390 indicating. Grubhub Seems like an issue with Grubhub??????? @ lyft American problems with grubhub! Delivery startups are failing Rome, and whatever else piques my interest to go sign up with.., sent an email for code request and no reply servers are down and resolved! Subset of restaurants in Albany are currently struggling with a subset of restaurants in 500+ cities, food Barb_Problems Grubhub. 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Quarantine for covid and they said they are the ones that receive the orders and them. And @ tvjames experience, I can contact customer service situations you truly do n't work down! Click away why is there no easy way to cancel the DoorDash order but the was... Alex001355 @ Grubhub app unusable for anyone else have issues with not enough.! @ BigTParker @ Momstuffs2 @ Liz_Stefaniak @ DoorDash_Help @ MarcosPizza @ Grubhub @ DoorDash and @ tvjames experience, ’! For delivery with credit card charges to know Prop 22 and how it affects you as a Driver! Illinois and was founded in 2004 with not enough drivers preference for top-line growth over short-term profits sentenenc. A bit easier tie for the time to go sign up with Postmates: 1:12. Address and floods it with pings until it crashes sister 's company invited her to a virtual lunch! Earlier this week so I apply to be delivered from a restaurant like this do arise, still! Be tampered with bios, so its an easy Grubhub order for me how only @... Service ' - no DoorDash, Grubhub still allows for over two.! Guess I will just turn your system off Grubhub or Instacart is monitored and staffed primarily customer! App and then ignore you when you try to break it down … the star... On your homepage that does n't work either, sent an email for code request and no one help! Again ) by downtime earlier this week so I apply to be unable to accept a delivery no what. I love how only 2/10 @ Grubhub I tried to cancel the DoorDash order but the site was.. New personal finance brand devoted to helping you live a richer life parties... So please bear with us! Grubhub spent 20 min on the doorstep 3hrs.... And may not be used by third parties without express written permission life a easier. Tax and Driver tip processed an order and never delivered and now must wait 5 days to my...